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Knowledge Base

Talent support

Talent support

Support articles for Talent. Talent are those looking to for a job.

Getting started

How do I create my profile?

How long will it take for me to complete the onboarding activites?

How do I complete my onboarding activities?

How do I use Strengthscope?

What are the onboarding activities?

How many work based activities do I have to complete?

Will I receive feedback from the work based activities?

Do employers see results from the onboarding activities?

Technical Requirements

Why do I have to complete the onboarding activities?

How do I sign up?

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Job Opportunities

How do I apply for a role?

What happens after I am matched?

How do Talent Seekers contact me?

Boosting your profile to Talent Seekers

Account

Password reset assistance

How do I delete my account

I'm having trouble verifying my account

What information can a Talent Seeker see?

Troubleshooting

I signed up to a Talent Seeker account but I need a Talent account. Can you help?

I have an issue with my Skills Assessment Lab

I encountered technical issues when completing the activities and I lost access – will my work be saved?

Your "token has expired"? Don’t worry - here’s what to do!

The Skills Lab is asking for a product key

My Getting to know you on Day One Assessment isn't loading

Interview: Speech is not detected

Black screen when trying to re-launch a saved lab

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Support

Technical issues with our website

What can I expect from the Day One support team?

I need to close my Skills lab before I finished

FAQs

What is the Day One platform and how does it work? 

How does Day One ensure fair and unbiased matching? 

Who can sign up on the Day One platform? 

Is it free to use the platform? 

Why does my account need a Company Name?

What type of jobs are on offer?

How can I make my profile stand out to talent seekers? 

What information should I include in my profile? 

 What should I include in my list of achievements? 

How do I set my career preferences? 

Are all opportunities in the UK?

What is the purpose of the Values page? 

How do I use the Essence page? 

How long between onboarding and matching with a role?

 What is the Onboarding Program on the Day One platform? 

 What is involved in the 'Getting to know you on Day One' virtual interview? 

 Can I retake the virtual interview if I'm not satisfied? 

 What is the productivity work-based activity? 

 Can I retake the productivity work-based activity? 

 Is my personal information secure on the platform? 

Is my data shared with third parties?

How to stay in touch

How do I apply for a role?

My account wont load - what can I do?

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