We have a known issue and are currently fixing it
This week (From 19th August) we have been made aware of an issue where a small number virtual Labs has been graded (and achieved at least 80%) but not marked as complete. If you have been affected by this, we apologise.
We are working to get this fixed and are tracing anyone who has been affected and manually fixing this for you.
We aim to contact everyone who has been affected. If you have been affected but not yet heard from us, don't worry, we will be in touch, but you can leave your email address with us so that we can make sure your account is updated quickly
This quickest way to report this is via webchat.
- Type in 'Human' and this will take you to one of our team where you can report the issue and leave your email address
To contact us you can email us at customerservice@dayonework.com
- Use the header 'Productivity Lab incomplete'
- And paste the following text into the main email:
'Please mark my Lab as Complete'
Sorry for the problem you have faced, we are working hard to resolve this as quickly as possible and are monitoring all accounts